We provide onsite IT support to people at home and small & medium sized businesses
How we can help
Tekkie Help provides onsite IT support for people at home, as well as small and medium sized businesses. Our objective is to take the hassle out of your technology and get it all working in the most effective and efficient way. We pride ourselves on our personal approach to customer service.
We are a professional, technically savvy and highly experienced team, dedicated to delivering the best service.
One stop holistic technology support service
We are able to deal with a diverse range of technology ranging from mobiles and computers to cameras and home entertainment theatres.
We take the hassle out of technology
We aim to get our customer’s equipment and software functioning in the most effective and efficient way possible. Once we have completed an assignment, we walk our customers through the steps they can take to keep everything running smoothly in the future.
We understand that data and equipment are extremely precious to our customers and so we treat it with the upmost care, respect and discretion.
Competitively priced expertise
Specialised knowledge and expertise delivered in a friendly and understandable way is not cheap. However, we believe our pricing structure is reasonable and fair and we always endeavour to agree our charges with you before we start work.
We pride ourselves on our personal approach to customer service. We are able to tailor solutions to meet individual requirements and deliver solutions with excellent customer service.
Over service begins with a brief chat over phone to enable us to understand your requirements.
We will then give you an instant verbal quote for our services and send a written proposal by email if required.
In most cases we make an appointment to meet you at your home to begin our work. Occasionally telephone support is enough to fix the problem.
Tekkie Help undertakes the work. In the unlikely event that we are unable to resolve your issue due to lack of knowledge or experience on our part, no charges will be raised for visiting your premises or any time spent there.
On completion, our Tekkie Specialist will take full payment by cash or cheque and issue you with a receipt.
We want to delight and surprise all of our customers (in a good way!). So if you are not satisfied with our service, please get in touch and we will do all we can to make it right.
If we have assisted with software or network problems, we guarantee our services for 30 days and should the same issue reoccur, we will come out and fix it free of charge (providing no changes have been made to any settings that we have previously configured). Our hardware repairs have a 3 month warranty on the specific parts we have replaced or repaired. If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
What our customers say
Effortless assistance - they come in and sort the multiple problems and I can stop wasting my time trying! Worth every penny!
Great service & even better that you don't have to leave your house to receive it! Will definitely use them again if the need arises.
With 2 teenagers and a home office we needed our WiFi operating at full strength. Tekkie Help's optimisation service got it working on every floor and even overcame the 'signal shield' of our poured concrete walls.
We had what we thought were enormously complex home networking issues - lots of devices, different networks, etc. - and the Tekkie Help technician calmly and competently got things sorted. A month later and no issues to report! Thanks Tekkie Help!
We live in a shophouse and connectivity on our wifi was temperamental. Rao recommended, installed and tested routers so we now have a reliable wifi, as well as setting up the network printer and on a later occasion, getting a new laptop operational with data migration, email etc. Thanks Tekki help – glad we have found you for our ongoing domestic IT maintenance.
To book an appointment for someone to come to your home and resolve your IT issues, please complete the following booking form. We will confirm your appointment within 2 hours (during working hours). Should you wish to speak to us to discuss your requirements in greater detail, please call us on 81138682.