We provide onsite IT support to people at home and small & medium sized businesses
How we can help
Tekkie Help provides onsite IT support for people at home, as well as small and medium sized businesses. Our objective is to take the hassle out of your technology and get it all working in the most effective and efficient way. We pride ourselves on our personal approach to customer service.
We are a professional, technically savvy and highly experienced team, dedicated to delivering the best service.
One stop holistic technology support service
We are able to deal with a diverse range of technology ranging from mobiles and computers to cameras and home entertainment theatres.
We take the hassle out of technology
We aim to get our customer’s equipment and software functioning in the most effective and efficient way possible. Once we have completed an assignment, we walk our customers through the steps they can take to keep everything running smoothly in the future.
We understand that data and equipment are extremely precious to our customers and so we treat it with the upmost care, respect and discretion.
Competitively priced expertise
Specialised knowledge and expertise delivered in a friendly and understandable way is not cheap. However, we believe our pricing structure is reasonable and fair and we always endeavour to agree our charges with you before we start work.
We pride ourselves on our personal approach to customer service. We are able to tailor solutions to meet individual requirements and deliver solutions with excellent customer service.
Over service begins with a brief chat over phone to enable us to understand your requirements.
We will then give you an instant verbal quote for our services and send a written proposal by email if required.
In most cases we make an appointment to meet you at your home to begin our work. Occasionally telephone support is enough to fix the problem.
Tekkie Help undertakes the work. In the unlikely event that we are unable to resolve your issue due to lack of knowledge or experience on our part, no charges will be raised for visiting your premises or any time spent there.
On completion, our Tekkie Specialist will take full payment by cash or cheque and issue you with a receipt.
We want to delight and surprise all of our customers (in a good way!). So if you are not satisfied with our service, please get in touch and we will do all we can to make it right.
If we have assisted with software or network problems, we guarantee our services for 30 days and should the same issue reoccur, we will come out and fix it free of charge (providing no changes have been made to any settings that we have previously configured). Our hardware repairs have a 3 month warranty on the specific parts we have replaced or repaired. If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
What our customers say
Excellent service! Just moved to Singapore & into our apartment. I was having problems connecting my Sonos system & within 24 hours Tekkie Help was there & solved my problem. They are now on speed dial!
I had two great experiences with Jasper, and I have resolved to not think of calling as a "last resort" but rather as something that is just a basic part of life now (like going to the dentist!). I need to just schedule this every 6 months or so to stay on top of life (because life is all connected to tech now, isn't it?). We identified so many more issues than what I initiated called about.
Thank you, Vinod, Sarah and team for your prompt response to our requests and in providing useful and honest information, and right solutions to our connectivity, and computer issues. We look forward to dealing with you again soon.
Excellent service – collected and delivered to my home which was a bonus. On time, excellent knowledge – problems solved quickly and efficiently. I would recommend.
Very happy with the service from the team at Tekkie Help. Thought Simon went above and beyond to the get the job done. Thanks v much!
To book an appointment for someone to come to your home and resolve your IT issues, please complete the following booking form. We will confirm your appointment within 2 hours (during working hours). Should you wish to speak to us to discuss your requirements in greater detail, please call us on 81138682.