We are here to help anyone that needs support with their technology. Whether it because they are frustrated with trying to get it to do what they want, baffled with how it works or simply do not have the time to get it going as they would like. Our objective is to take the hassle out of our customers’ technology and get it all working for them in the most effective and efficient way.
- Excellent credentials and experience
We are a professional, technically savvy and highly experienced team, dedicated to delivering the best service.
- One stop holistic technology support service
We are able to deal with a diverse range of technology ranging from mobiles and computers to cameras and home entertainment theatres.
- We take the hassle out of technology
We aim to get our customer’s equipment and software functioning in the most effective and efficient way possible. Once we have completed an assignment, we walk our customers through the steps they can take to keep everything running smoothly in the future.
- Totally trustworthy
We understand that data and equipment are extremely precious to our customers and so we treat it with the upmost care, respect and discretion.
- Competitively priced expertise
Specialised knowledge and expertise delivered in a friendly and understandable way is not cheap. However, we believe our pricing structure is reasonable and fair and we always endeavour to agree our charges with you before we start work.
- Personal service
We pride ourselves in our ability to tailor solutions to meet individual requirements.
What to expect
Our service begins with a brief chat over the phone to enable us to understand your requirements.
We will then give you an instant verbal quote for our services and send a written proposal by email if required.
In most cases we make an appointment to meet you at your home or office to begin our work. Occasionally telephone support is enough to fix the problem.
Tekkie Help undertakes the work. In the unlikely event that we are unable to resolve your issue due to lack of knowledge or experience on our part, no charges will be raised for visiting your premises or any time spent there.
On completion, our Tekkie Help representative will take full payment by cash or cheque, issuing you with a receipt.
We want to delight and surprise all of our customers (in a good way!). So if you are not satisfied with our service, please get in touch and we will do all we can to make it right.
If we have assisted with software or network problems, we guarantee our services for 30 days and should the same issue reoccur, we will come out and fix it free of charge (providing no changes have been made to any settings that we have previously configured). Our hardware repairs have a 3 month warranty on the specific parts we have replaced or repaired. If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.