We aim to get our customer’s equipment and software functioning in the most effective and efficient way possible. Once we have completed an assignment, we walk our customers through the steps they can take to keep everything running smoothly in the future.
Specialised knowledge and expertise delivered in a friendly and understandable way is not cheap. However, we believe our pricing structure is reasonable and fair and we always endeavour to agree our charges with you before we start work.
We pride ourselves in our ability to tailor solutions to meet individual requirements.
What to Expect
Over service begins with a brief chat over phone to enable us to understand your requirements.
We will then give you an instant verbal qoute for our services and send a written proposal by email if required.
In most cases we make an appoinment to meet you at your home or office to begin our work. occasionaly telephone support is enough to fix the problem.
Tekki help undertakes the work in the unlikely event that we are unable to resolve your issue due to lack of knowledge or experience on our part, no charges will be raised for visting your premises or any time spent there.
On completion, our Tekkie Help representative will take full payment by cash or cheque, issuing you with a receipt.
We want to delight and surprise all of our customers (in a good way!). So if you are not satisfied with our service, please get in touch and we will do all we can to make it right.
If we have assisted with software or network problems, we guarantee our services for 30 days and should the same issue reoccur, we will come out and fix it free of charge (providing no changes have been made to any settings that we have previously configured). Our hardware repairs have a 3 month warranty on the specific parts we have replaced or repaired. If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.