We provide onsite IT support to people at home and small & medium sized businesses
How we can help
Tekkie Help provides onsite IT support for people at home, as well as small and medium sized businesses. Our objective is to take the hassle out of your technology and get it all working in the most effective and efficient way. We pride ourselves on our personal approach to customer service.
We are a professional, technically savvy and highly experienced team, dedicated to delivering the best service. We have won multiple awards for our services and support.
One stop holistic technology support service
We are able to deal with a diverse range of technology ranging from mobiles and computers to cameras and home entertainment theatres.
We take the hassle out of technology
We aim to get our customer’s equipment and software functioning in the most effective and efficient way possible. Once we have completed an assignment, we walk our customers through the steps they can take to keep everything running smoothly in the future.
We understand that data and equipment are extremely precious to our customers and so we treat it with the upmost care, respect and discretion.
Competitively priced expertise
Specialised knowledge and expertise delivered in a friendly and understandable way is not cheap. However, we believe our pricing structure is reasonable and fair and we always endeavour to agree our charges with you before we start work.
We pride ourselves on our personal approach to customer service. We are able to tailor solutions to meet individual requirements and deliver solutions with excellent customer service.
Over service begins with a brief chat over phone to enable us to understand your requirements. Alternatively you can book an appointment directly online.
We have a standard hourly rate, however, if you would like an indication of how much a job will cost, we will be able to give you an instant verbal indication of costs for our services.
In most cases we make an appointment to meet you at your home or office to assess and then complete the work then and there. Occasionally telephone support is enough to fix the problem. If the job requires extensive work e.g. cabling, we will visit for a site assessment and then follow up with a formal proposal.
Tekkie Help undertakes the work. In the unlikely event that we are unable to resolve your issue due to lack of knowledge or experience on our part, no charges will be raised for visiting your premises or any time spent there.
On completion, our Tekkie Specialist will take full payment by cash, PayNow, bank transfer or cheque and issue you with a receipt. Credit Card payment is available but will incur a 4% charge.
We want to delight and surprise all of our customers (in a good way!). So if you are not satisfied with our service, please get in touch and we will do all we can to make it right.
If we have assisted with software or network problems, we guarantee our services for 30 days and should the same issue reoccur, we will come out and fix it free of charge (providing no changes have been made to any settings that we have previously configured). Our hardware repairs have a 3 month warranty on the specific parts we have replaced or repaired. If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
What our customers say
Quick, superb and reliably friendly too. It would've been worse if not Jasper and his team's quick response. Jasper was our saviour!
Muhammad Yazid M.
Tekkie Help went out of their way to assure they'd have a happy customer. When the first repair didn't do the trick, they came back and tried again. With success. Thanks Tekkie Help
Repeat customer. Sarah runs a brilliantly tight ship and her team is patient, pleasant and wonderfully competent.
I did two of the Tekkie help courses about managing photos. They were brilliant, I thoroughly recommend them. I didn't realise how much I didn't know, I feel much more confident about managing my photos now and what I am able to do with them!! Thank you Tekkie help.
My hard drive failed and within a few hours Tekkie help were there to take the computer away. They are so efficient and helpful and always available afterwards for any questions. Highly recommend.