Who we are
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Tekkie Help is a Private Limited Company that provides onsite IT support in Singapore and Phuket, as well as remote support to clients around the world. Tekkie Help is dedicated to helping people make the most of their technology.
Founded in 2012 by British couple Bo and Sarah Pinel, Tekkie Help was created to help people who need support with their technology. Whether it is because theyâre frustrated with trying to get it to do what they want, baffled with how it works or simply do not have the time to get it going. Our objective is to take the hassle out of their technology and get it all working for them in the most effective and efficient way.
Each member of our highly skilled and experienced team are dedicated to making life as easy for you as possible so that you can enjoy the benefits that the very latest technology can deliver.
In 2017 Tekkie Help created a sister Company âTekkie Help.Bizâ which is focused on providing IT support to small & medium sized businesses.
In 2021 Tekkie Help created a subsidiary brand “Sort Your Photos” which helps people manage, organise and protect their photos. These services are also available to a wider global audience through online training and consultations.
In 2023, Bo and Sarah expanded IT support services to people living in Phuket, Thailand.
 For us, it is all about delivering excellent customer service and at the same time resolving peopleâs issues with their IT.â Sarah
We provide onsite support for people at home, as well as small and medium sized businesses. We have a team of experienced and friendly Tekkie Specialists with different specialisations, so thereâs always an âexpertâ on hand.âBo
Why choose Tekkie Help
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Excellent credentials and experience
We are an award winning, professional, technically savvy and highly experienced team, dedicated to delivering the best service.
One stop holistic technology support service
We are able to deal with a diverse range of technology ranging from mobiles and computers to cameras and home entertainment theatres.
We take the hassle out of technology
We aim to get our customerâs equipment and software functioning in the most effective and efficient way possible. Once we have completed an assignment, we walk our customers through the steps they can take to keep everything running smoothly in the future.
Totally trustworthy
We understand that data and equipment are extremely precious to our customers and so we treat it with the upmost care, respect and discretion.
Competitively priced expertise
Specialised knowledge and expertise delivered in a friendly and understandable way is not cheap. However, we believe our pricing structure is reasonable and fair and we always endeavour to agree our charges with you before we start work.
Personal service
We pride ourselves on our personal approach to customer service. We are able to tailor solutions to meet individual requirements and deliver solutions with excellent customer service.
Award Winning Services
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In 2024, for the sixth consecutive year, Tekkie Help was delighted to retain the Gold Award in the Expat Living Reader’s Choice Awards in the Best IT Support / Services category.
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Tekkie Help was delighted to be yet again awarded Gold for “Best IT Services” in Singapore.
In 2022, for the fourth consecutive year, Tekkie Help was delighted to retain the Gold Award in the Expat Living Reader’s Choice Awards 2022 in the Best IT Support / Services category.
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Tekkie Help is delighted to be recognised as a “Best in Singapore” computer repair company in Singapore. We pride ourselves on quality repairs for both Mac and Windows.
In 2021, for the third consecutive year, Tekkie Help was voted a Gold Winner in the Expat Living Reader’s Choice Awards 2021 in the Best IT Support / Services category.
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Tekkie Help won the Best Innovative Business Award in The Finder Expatpreneur Awards 2019.Â
In 2020, Tekkie help was once again awards a Gold winner in the Expat Living Reader’s Choice Awards in the Best IT Support / Services category.
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In 2019, Tekkie Help was voted a Gold Winner in the Expat Living Reader’s Choice Awards 2019 in the Best IT Support / Services category.
Get in touch for your IT needs
What our customers say
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Tekkie Help went out of their way to assure they'd have a happy customer. When the first repair didn't do the trick, they came back and tried again. With success. Thanks Tekkie Help
Winni V.
Repeat customer. Sarah runs a brilliantly tight ship and her team is patient, pleasant and wonderfully competent.
Sarah M.
I did two of the Tekkie help courses about managing photos. They were brilliant, I thoroughly recommend them. I didn't realise how much I didn't know, I feel much more confident about managing my photos now and what I am able to do with them!! Thank you Tekkie help.
Rebecca H.
My hard drive failed and within a few hours Tekkie help were there to take the computer away. They are so efficient and helpful and always available afterwards for any questions. Highly recommend.
Lucy A.
First time engaging Tekkie Help. Sarah was so patient with all my inquiries and had their staff Fadhil to sort my IT issue. All done with no hitch or glitch. Perfection!
Silvia A.
Our Partners
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